Conversation context
Information from the permitted current interaction.
MEMORY & KNOWLEDGE
The right context for the next step.
Distinguish conversation context, workflow state, approved knowledge and organizational memory within the intended access boundaries.
Workflow state
The process step, pending action and allowed continuation.
Approved knowledge
Retrieval from the organization’s reviewed sources.
Organizational memory
Longer-lived context governed by access and retention rules.
Remember within the boundary.
Cross-channel continuity depends on correct identity linking, access permissions and the configured retention policy. Discuss these requirements as part of the actual deployment.
START WITH ONE WORKFLOW
Bring your SOP. Let’s map the first process.
Define the task, connect the systems and agree what a useful pilot should prove.