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CONNECTED SYSTEMS

An answer becomes a business action.

Explore the enterprise-system categories and connectivity mechanisms in the VocoMotiv architecture.

01
NORTHBOUND / CHANNELS

Reach the customer

Calls, messages and application surfaces enter the same workflow.

WhatsAppTelegramMicrosoft TeamsSIP / PSTNWebRTC

SMS / RCS · email · web chat · mobile · APIs / SDKs

02
SPEECH + REASONING

Choose the intelligence

Choose speech recognition, reasoning and voice providers around the workflow, language and deployment you need.

DeepgramAssemblyAIElevenLabsCartesiaOpenAIAnthropicAzure AISarvam

Speech recognition → reasoning → voice · realtime speech · provider options · hosted or local inference by configuration

03
SOUTHBOUND / ACTIONS

Connect the enterprise

Use permitted APIs and events to read context and carry out business actions.

KafkaMuleSoftAzure Logic Apps

MCP servers · A2A · OpenAPI · API gateway · webhooks

CRM / helpdesk / calendars / core banking / LOS / HIS & EMR / FHIR / LMS & SIS / payments

04
DATA + MEMORY

Keep the right context

Give workflow state, cache and retrieved knowledge distinct roles.

PostgreSQLRedisOpenSearchMicrosoft Fabric

pgvector · object storage · knowledge graph · organizational memory

05
INFRASTRUCTURE + OBSERVABILITY

Operate the platform

Place the runtime, manage releases and inspect the operation.

KubernetesTerraformGitLabOpenTelemetryGrafanaVault

Customer keys · OIDC / roles · consent · audit / versioning · ELK

Technology ecosystem and AI provider options. Availability, connector actions and data handling depend on the configured workflow and deployment. Provider names do not imply a partnership or that every service runs locally.

Map your systems

Enterprise systems. Permitted actions.

Explore the southbound connector categories and the business operation each one serves.

02

Helpdesk

Create a case and transfer the conversation context.

Discuss scope
04

Core banking

Connect permitted service information and actions.

Discuss scope
05

Insurance / claims

Capture requests and synchronize status.

Discuss scope
06

HIS / EMR · FHIR

Connect scheduling and permitted clinical records.

Discuss scope
07

LMS / SIS

Continue the admissions and enrolment process.

Discuss scope
08

Dialers / CCaaS

Connect existing calls, queues and people.

Discuss scope
09

Payments / UPI

Use approved payment links and status updates.

Discuss scope
10

Account Aggregator

Support an authorized India-specific data journey.

Discuss scope

Categories describe the supplied reference architecture. Named products, supported actions and deployment compatibility are confirmed during technical review.

VOCOMOTIV / SYSTEM MAPInteractive reference architecture
01 / NORTHBOUND — PEOPLE & CHANNELS
Voice / SIPWhatsAppTelegramTeamsWeb / mobileEmail / SMS
Intent · identity · case context
02 / WORKFLOW ENGINE

One case.
One connected process.

BlueprintStateAction
WorkflowRAGQAAnalyzer

Wait · resume · branch · hand off

MCP · OpenAPI · A2A · events
Permitted tool call · event · recorded result
03 / SOUTHBOUND — ENTERPRISE SYSTEMS
CRM / helpdeskHIS / EMR / FHIRBanking / LOSLMS / SISCalendarsPayments / UPI
DATA & MEMORY FOUNDATION
PostgreSQLpgvectorRedisOpenSearchObject store / graph

INSPECT / ORCHESTRATION

State carries the workflow.

The blueprint defines conversation paths, tool actions, waiting steps and escalation. Workflow, RAG, QA and analyzer agents have different responsibilities around the same case.

Read state → choose the allowed step → record the result

Keep runtime placement separate from the choice of hosted or local models.

START WITH ONE WORKFLOW

Bring your SOP. Let’s map the first process.

Define the task, connect the systems and agree what a useful pilot should prove.

Discuss a workflow pilot