01 YOUR PROCESS
Start with how you work.
Your SOP, knowledge and rules shape the agent’s task, its boundaries and its next steps.
Explore the Agent FactoryVOICE AI, BUILT AROUND YOUR BUSINESS
Your business
workflow.
From talk to action.
AI agents that answer, act and keep work moving across voice, messaging and your business systems. Your process sets the rules. Your people stay in control.
DESIGNED AROUND YOUR BUSINESS PROCESSCloud / VPC / on-premises
AI & PLATFORM ECOSYSTEM
DeepgramAssemblyAI
ElevenLabsCartesia
OpenAI
PostgreSQL
KubernetesExplore the ecosystem
DeepgramAssemblyAIElevenLabsCartesiaOpenAIPostgreSQLKubernetesFROM YOUR PROCESS TO A CONNECTED WORKFLOW
The conversation is
just the beginning.
Give the agent a task. Connect the systems it needs. Keep the next action—and the people responsible—clear.
02 CONNECTED ACTIONS
Carry the work forward.
Continue from a call into messaging and an approved system action, with the case context intact.
Follow a connected workflow03 HUMAN CONTROL
Keep people in the loop.
Bring in the right person with context. Review the actions, exceptions and outcome of each workflow.
See the controlsIllustrative workflow scenes · no live calls or system changesCloud, private cloud or on-premises
MEET THE WORKFLOW IN YOUR WORLD
Real work.
Human conversations.
Choose an industry. Follow the conversation into a system action and a responsible hand-off—without creating an account.
Patient access / CONNECTED JOURNEY
One appointment. Every next step.
ONE CASE CONTEXTVM-1024Permission / state / history
Normal path Exception to a personIllustrative · select a node to inspect
MayaPatient access agentSample conversation · VM-1024
CONVERSATION / STEP 1
HIS / EMRSample action
Capture appointment contextRequest retained for scheduling
No live calls or system writes
Clinical concerns go to authorized staff with context.
Explore healthcareFictional conversations and records · illustrative workflow · confirm supported systems and language coverage.
RESPONSIVE BY DESIGN
Keep the conversation moving.
A natural conversation needs more than a fast model. VocoMotiv’s architecture puts speech, reasoning and business actions on a coordinated path—so responsiveness is designed across the whole interaction.
Explore deployment choices01
Stream the conversation
Streaming speech recognition and voice output, where supported, let processing begin before the entire response is complete. Turn detection and interruption handling help the agent listen when the caller speaks.
02
Choose the right path
Match the speech and reasoning providers to the task. Place runtime and inference near the systems they use, and keep the working context focused to reduce avoidable processing and network hops.
03
Handle system delays
Separate conversation response time from the time a booking or application takes to complete. Use clear progress updates, bounded waits and a recovery or human hand-off when a business system is slow.
04
Measure the whole experience
Evaluate end-of-turn to first audible response, tool response time and interruption recovery under realistic call load. Optimize the slowest stage for the chosen languages and deployment.
CONNECTED THROUGH MCP
Give your agent the tools to act.
Connect multiple Model Context Protocol servers around one workflow. A CRM server can supply customer context, a calendar server can check availability, and an industry server can carry out a permitted business action.
Explore the integration ecosystem01
Connect the servers you need
Configure approved MCP server connections and discover their available tools. Use an existing compatible server or an adapter around your organization’s APIs; public API availability alone does not establish MCP compatibility.
02
Expose the right actions
Give each workflow a selected set of tools with scoped credentials. Keep identity, permissions and required approvals attached to the action instead of exposing every operation to every agent.
03
Carry context between steps
Use the result of one permitted tool call to inform the next workflow step. An appointment enquiry can look up a CRM case, check a slot, request confirmation and record the outcome.
04
Keep execution accountable
Validate tool inputs and results, handle timeouts, and preserve the action record. A failed tool call stays a failed action until a confirmed result or an authorized person resolves it.
AGENT FACTORY / STUDIO
Build beyond a prompt.
Turn your operating process into an agent blueprint. Agent Factory / Studio brings the conversation, knowledge, connected tools and exception paths into one design—so the agent can carry a task forward across systems and channels.
Explore Agent Factory01
Design from your SOP
Define the goal, approved knowledge, required information and business rules. Shape the agent’s behavior around the way your team works, including the points where a person must decide.
02
Compose richer journeys
Combine conversation branches, MCP tools, waiting states and human review. Continue from a call into messaging or a system update while preserving the permitted case context.
03
Test the difficult paths
Explore synthetic scenarios, interruptions, missing information and failed actions before a release. Compare expected behavior with the actual outcome and refine the workflow rather than just polishing the prompt.
04
Choose how it runs
Review the agent configuration, model choices and release version together. Align the runtime with cloud, private-cloud or on-premises placement and the controls your operation needs.
Responsiveness depends on providers, languages, network paths, system APIs and load. Deployment-specific latency targets are established through evaluation.
USE CASES & WORKFLOW STUDIES
A conversation.
A practical next step.
Explore how voice AI can support patient access, lending, claims, citizen services and admissions—with connected systems and clear human responsibility.
01
Healthcare
02Voice AI for healthcare appointment scheduling
Design a patient access workflow for appointment booking, rescheduling and reminders, with scheduling-system integration and staff escalation.
Banking & BFSI
03Conversational AI for banking and loan origination
Explore a voice and messaging workflow for lending enquiries, document follow-up and loan application progress, with consent and human review.
Insurance
04AI voice agents for insurance claims intake
Map first-notice-of-loss intake, document collection and claims status updates across voice, messaging and insurance systems.
Government
Voice AI for government and citizen services
Plan multilingual citizen enquiry, service-request creation and status workflows with approved knowledge, department routing and human responsibility.
Reference workflow designs. Availability, integrations and outcomes are established during a scoped evaluation.
Explore all use cases & studiesTHE PLATFORM, LAYER BY LAYER
One platform.
Four connected layers.
From the first conversation to the systems behind it. Each layer has a role; controls run through the whole process.
Channels & conversations
Voice, messaging, web and application events bring a request into one connected case.
Voice · Messaging · Web / app · EventsWorkflow & agent runtime
Your SOP defines the paths, state, approved actions and human hand-offs. Speech and reasoning services support the conversation.
Blueprint · State · Models · Agent runtimeConnected systems & memory
APIs and events connect the workflow to enterprise records. Approved knowledge and stored context support the next step.
MCP / OpenAPI · Business systems · KnowledgeYour deployment boundary
Place the runtime and data in cloud, private cloud or on-premises infrastructure, with operations and permitted connections defined.
Cloud · Private cloud · On-premises
Identity · Roles · Consent · Guardrails · Audit
Explore the detailed architectureTHE AGENT FACTORY
Your process.
Its own blueprint.
Your SOP, knowledge and APIs shape the agent. Explore the paths, review the exceptions and see what belongs in a release.
Agent Factory/Patient accessREFERENCE BLUEPRINT
02 / CONNECTED BLUEPRINT
Every path has a purpose.
ONE CASE CONTEXTVM-1024Permission / state / history
Normal path Exception to a personIllustrative · select a node to inspect
SELECTED NODE / 01
Request arrives
Retain the appointment intent and the permitted case context.
- Permission
- Collect only the fields required for scheduling.
- Exception path
- If the request is clinical, route it to authorized staff.
GO BEHIND THE CONVERSATION
Follow the action.
Inspect the control.
Step through a sample workflow, examine its expected failure behavior and compare deployment boundaries.
Workflow explorer
Interactive illustration · sample data Voice conversation
Healthcare agentSample case VM-1024
I need to move my appointment to Friday.
I can help with the scheduling request. Morning or afternoon?
Fictional case · no real calls or data
ONE CONNECTED WORKFLOW 01 / 06
Request received
CONVERSATION & CHANNELS
SYSTEMS & PEOPLE
Appointment requestCapture the request and retain the appointment context.
Shared state Connected actions Human control
BEYOND THE FIRST CALL
One case.
The whole journey.
A finance enquiry continues through documents, waiting states, a system update and human review. Each step keeps the same context.
VM-1042Finance enquiry → application progress
Illustrative journey · fictional recordsCRM / webSTEP 1 / 8
Enquiry received
A customer wants to continue a finance application.
- Responsible component
- Lead record
- Action in this step
- Create case VM-1042
- Recorded result
- Case opened · no credit decision
Same case context · permitted actions · traceable outcome
Walkthrough only. No calls, messages or system changes are made.
CLOUD, PRIVATE CLOUD & ON-PREMISES
Run it where
your business needs it.
Cloud, private cloud or on-premises. Choose where workflows run, where data stays and how your systems connect. Keep deployment decisions aligned with your organization’s policies.
Choose speech, reasoning and voice providers for the task—including AssemblyAI, Cartesia and Azure AI. Provider availability and data placement depend on your configuration.
Runtime · Knowledge · Connected systems
Illustrative infrastructureBEFORE YOU CHOOSE A PLATFORM
From curiosity
to a useful pilot.
Start with the workflow, then evaluate the controls around it.
What does a workflow include beyond the call?
Channel continuation, business-system actions, waiting steps, human review and the resulting record. Your evaluation should prove these paths against your actual systems.
Can we use our existing systems?
The architecture includes CRM, calendars, contact centers and industry-system connectors, alongside MCP, OpenAPI and events. Confirm the products, permitted operations and deployment compatibility for your workflow.
What does on-premises actually include?
On-premises deployment brings platform services into your organization’s infrastructure, with control over data placement, enterprise connections and operations. AI services can be local or approved external providers, depending on configuration. Telephony and messaging connections are reviewed separately.
Can I explore before creating an account?
These interactive illustrations are available without an account. Live voice and playground access will be connected when their services are ready.
What should a first pilot prove?
A defined task, its normal and exception paths, supported languages, real system actions and the resulting record. Agree the baseline and evidence needed before promising a business improvement.
START WITH ONE WORKFLOW
Bring your SOP. Let’s map the first process.
Define the task, connect the systems and agree what a useful pilot should prove.